You are entitled to cancel your Order within 14 days by providing substantial reason as in compliance with the EU consumer law rights.
The deadline for cancelling an Order is 14 days from the date on which You purchased the Goods or Services on the website.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting our Service
- By visiting our email firstname.lastname@example.org
- By visiting our Instagram lahera.official
We will reimburse You no later than 14 days from the day on which We receive your request in accordance with the directives of the EU Consumer Law. We will use the same means of payment as You used for the Order, and You will not incur any fees or surcharges for such reimbursement.
LA HERA AMBASSADOR PROGRAM
It is a freelance program, meaning you can cut-off ties with us anytime you want.
Our customers satisfaction is our top priority at La Hera. We will be gladly help you exchange/return items based on the following guidelines:
"ONLY DEFECTIVE PRODUCTS CAN BE RETURNED OR EXCHANGED"
CHANGE OF MIND OR WRONG PURCHASED reason does not entitled a customer to an exchange or refund.
A. The Policy will not apply if the reason for the return / exchange or ask for refund is CHANGE OF MIND or WRONG PURCHASED.
B. Exchange/ Replacement will be honored within 7 (seven) days upon receive.
C. Exchange / Replacement are only entitled to customers who received defect items ; we can't make a replacement order if you CHANGE ADDRESS or MISTAKENLY INPUT YOUR ADDRESS
LATE OR MISSING REFUNDS (IF APPLICABLE)
1. If you haven’t received a refund yet, first reach us to our instagram account email@example.com
2.Then contact your credit card company, it may take 3-5 business days before your refund is officially posted.
3. Lastly, contact your bank. There is often some processing time before a refund is posted.
Guarantees (Repairs, Replacements and Refunds)
Under the EU Consumer Law, You are entitled to the remedies for at least 2 years. The remedy you are entitled to can depend on the goods in question and other factors –
Eligible for Remedies upon further assessments;
- Broken or damaged upon arrival
- Misleading advertisement
- Products delivered more than 30 days after purchase
Assessment should be adhering to the guarantee guidelines stipulated in the EU consumer rights.
Fault appears within the first 6 months - Remedies will be approved without any further proof or assessment from the buyer.
Fault appears after the first 6 months - Remedies will be approved after further proof and assessment from the buyer
Minor fault - Pertains to appearance, color and specifications is not entitled for a refund but is eligible for other various Remedies.
Major fault - Pertains to usability as the nature of the Goods. (i.e Rusty, broken, etc upon arrival) will be eligible for Remedies
Gifted Items - Remedies will be approved after further proof and assessment from the buyer.
Discounted Items - Remedies will be approved after further proof and assessment from the buyer. However, Remedies will no longer be eligible if the items were reduced due to a fault.
For refund Remedies, We will reimburse You no later than 14 days from the day on which We approved your request in accordance with the directives of the EU Consumer Law. We will use the same means of payment as You used for the Order, and You will not incur any fees or surcharges for such reimbursement.
For replacement and repair Remedies, We will issue within 14 days after the approval and will be subject for a refund remedy after 30 days of nonereceipt incurred during shipping.
We are entitled to issue various Remedies depending on the gravity of fault in question.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, reach us via our email firstname.lastname@example.org
SHIPPING & TRACKING INFORMATIONS
Track your order here
Depending on where you live, the time it may take for your parcel to be delivered will vary.
P.S. Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.